Assess AI tools and initiatives across the customer journey, design GenAI assistants for CRM, and address governance and ethics in marketing applications
University of Zurich Executive Education · Provider website
Assess AI tools and initiatives across the customer journey, design GenAI assistants for CRM, and address governance and ethics in marketing applications
Access and subscriptions
Official course page provides application/register route. No application or access action taken
Dates and sessions
Listed dates are May 21–22, 2027
An original example for comparing learning plans. Ask whether the course teaches this task, includes practice and offers feedback; the diagram does not describe a provider’s course.
The 12-module plan includes AI foundations, digital law/privacy, online search, AI content marketing, AI e-commerce strategy, AI CRM/email marketing, AI automation and agents, marketing/sales in the AI era, AI growth marketing, and an…
Three modules apply GenAI to channel content, images/video, personalized campaigns, KPI analytics and marketing strategy, then sales forecasting, CRM/churn, lead generation, cross-sell/up-sell and ethics, includes product…
Three modules, about one week at ten hours/week. 17 assignmentsCheck current priceEnglish