Use predictive analytics to forecast customer behavior, develop data-driven personas and segmentation, apply sentiment analysis/product-market-fit insights, create dynamic content and chatbot/virtual-assistant interactions across…
Chartered Institute of Marketing (CIM) · Provider website
Use predictive analytics to forecast customer behavior. Develop data-driven personas and segmentation. Apply sentiment analysis/product-market-fit insights. Create dynamic content and chatbot/virtual-assistant interactions across touchpoints. Measure, test and improve conversion rates at journey stages
Access and subscriptions
Future date and booking route
Dates and sessions
2026-11-30
An original example for comparing learning plans. Ask whether the course teaches this task, includes practice and offers feedback; the diagram does not describe a provider’s course.
Shared topic: Customer analytics and personalization
Coursera
One module teaches applied customer-data workflows: AI-driven feedback processing, customer segmentation, trend forecasting, personalized interactions, and using results to improve customer experience and retention. The page includes…
Published estimated study commitment: 3 hours to complete. Flexible, self-paced schedule. Study estimates are distinct from total video runtimeCheck current priceEnglish
Four modules use social, search, review and cultural signals for sentiment, brand-health and competitor analysis, build dynamic personas and ML-based segmentation/trend forecasts, and produce an ethical, privacy-aware multi-source…
Intermediate, self-paced course. Coursera estimates two weeks at 10 hours per week. Four modules and 18 assignmentsCheck current priceEnglish